Terms and Conditions

Effective Date: 23/02/2025

Welcome to Quality Q Shop! These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or using our platform, you agree to comply with these terms.

1. Definitions

''Company'' refers to Quality Q Shop, including its website and online store.
''User'' refers to any individual or entity accessing or using our services.
''Products'' refer to the goods available for sale on Quality Q Shop.
''Services'' refer to all functions, features, and content Quality Q Shop provides.

2. Eligibility

Users must be at least 18 years old or have parental consent to use our services.
By placing an order, you confirm that the information provided is accurate and complete.

3. Account Registration

Users may need to register an account to access certain features.
You are responsible for maintaining the confidentiality of your account credentials.
Quality Q Shop is not liable for any unauthorized access to your account.

4. Orders & Payments

Orders are subject to availability and confirmation.
Prices are listed in INR and may include applicable taxes.
We accept various payment methods, including credit/debit cards, UPI, and digital wallets.
Once an order is placed, it cannot be canceled unless permitted by our policy.

5. Shipping & Delivery

We aim to deliver orders within the estimated timeframe, but delays may occur due to unforeseen circumstances.
Shipping charges and delivery policies are specified at checkout.
The risk of loss or damage to products transfers to the user upon delivery.

6. Returns & Refunds

We accept returns only for defective or damaged products as per our return policy.
Refunds will be processed within a specified time after approval.
Certain products may be non-returnable due to hygiene or other reasons.

7. User Conduct

Users must not engage in fraudulent, abusive, or illegal activities on our platform.
Unauthorized use, copying, or distribution of content from Quality Q Shop is prohibited.

8. Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect user data.
By using our services, you consent to our data handling practices.

9. Intellectual Property

All trademarks, logos, and content on Quality Q Shop are the property of the company.
Users may not reproduce, modify, or distribute our content without permission.

10. Limitation of Liability

Quality Q Shop is not liable for indirect, incidental, or consequential damages arising from the use of our services.
We do not guarantee uninterrupted or error-free access to our platform.

11. Amendments & Termination

We reserve the right to modify these terms at any time.
Users will be notified of any changes through our website or email.
We may suspend or terminate accounts that violate our terms.

12. Governing Law & Dispute Resolution

These terms are governed by the laws of India.
Any disputes will be resolved through arbitration or in courts of competent jurisdiction.

13. Contact Us

For any queries or concerns regarding these Terms and Conditions, please contact us at:

Quality Q Shop
In Front Of T.C.P.C Office Jabalpur Road Binjhiya Mandla Madhya Pradesh 481661

9039389939

qualityqshop.in@gmail.com

By using Quality Q Shop, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Shipping and Delivery Policy

Last Updated: 24/02/2025

Welcome to Quality Q Shop! We are committed to delivering your orders promptly and efficiently. Please read our Shipping and Delivery Policy carefully to understand our practices.

1. Shipping Locations

We currently ship across India. We are continuously working to expand our reach to serve more locations.

2. Shipping Charges

We offer free shipping on orders above ₹499/-
A standard shipping charge of ₹20/- applies to orders below the free shipping threshold.
Additional charges may apply for express delivery, which will be displayed at checkout.

3. Estimated Delivery Time

Orders are typically processed within 1-2 business days of confirmation.
Standard delivery takes 3-7 business days, depending on the location.
Express delivery (if available) takes 1-3 business days.
Delivery timelines are subject to factors such as product availability, logistics partner efficiency, and local restrictions.

4. Order Processing and Tracking

Once your order is confirmed, you will receive a confirmation email/SMS with order details.
After dispatch, a tracking link will be provided via email/SMS to monitor your shipment’s progress.

5. Delivery Partners

We partner with reliable courier services, including Self Delivery, to ensure secure and timely deliveries.

6. Delayed or Failed Deliveries

In case of unexpected delays, we will notify you via email/SMS.
If delivery attempts fail due to an incorrect address or customer unavailability, re-delivery charges may apply.
For any concerns regarding delays, please contact our support team at qualityqshop.in@gmail.com

7. International Shipping

Currently, we do not offer international shipping. We are working on expanding our services to global locations in the future.

8. Damaged, Lost, or Missing Shipments

If your order arrives damaged or incomplete, please contact us within 7 days of delivery with supporting images.
For lost shipments, we will initiate an investigation with the courier service. Resolutions may take up to 10 business days.

9. Contact Us

For any queries related to shipping and delivery, feel free to reach out to us:

Email: qualityqshop.in@gmail.com
Phone: 9039389939
Customer Support Hours: 10:00 AM To 10:00 PM

We appreciate your trust in Quality Q Shop and strive to provide a seamless shopping experience!